January 2018 – April 2019
ClickFunnels provides a sales funnel platform/website designed to assist users in starting an online business or wanting to improve their current online efforts.
With more than 59,000 customers, ClickFunnels is used by entrepreneurs in 160 countries. Founded in 2014 and headquartered in Eagle, Idaho. Learn more at http://www.clickfunnels.com.
My responsibilities at ClickFunnels include:
- Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective
- Consult with entrepreneurs across various industries to capture their business problems and work together on how to configure ClickFunnels in order to meet and exceed expectations
- Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting, trends and themes as you go
- Perform issue identification, communication, and resolution for moderately complex issues
- Simultaneously prioritize for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base
- Administration Reports in Zendesk and Salesforce
