What is CX automation?
CX automation is the use of workflows, rules, triggers, AI tools, and integrations to improve customer experience while reducing manual support work. It can include ticket routing, follow-ups, customer updates, escalation alerts, chatbot flows, CRM updates, and reporting workflows.
What does a CX automation consultant do?
A CX automation consultant helps businesses improve customer support systems by reviewing workflows, identifying repetitive tasks, optimizing CRM tools, building automations, improving AI support, and creating better reporting.
Can you help with Intercom?
Yes. I help with Intercom workflow design, inbox structure, tags, views, automations, Fin AI optimization, help center improvement, reporting, and customer communication flows.
Can you help with Zendesk?
Yes. I help with Zendesk support workflows, macros, views, triggers, automations, escalation flows, reporting, and support process documentation.
Can you improve our AI chatbot?
Yes. I can review your AI support setup, improve answer quality, optimize help center content, design better escalation flows, and create reporting to track AI performance.
Do you only work with large companies?
No. I work with growing businesses, founders, support teams, SaaS companies, e-commerce businesses, and service-based teams that need better customer experience systems.
Can you help us reduce support tickets?
Yes. I can help identify repeat questions, improve self-service, optimize help center content, automate common workflows, and improve AI support so your team handles fewer repetitive tickets.
Can you build dashboards?
Yes. I can help create CX dashboards and reporting systems for metrics such as CSAT, NPS, CES, first response time, average response time, ticket volume, escalation trends, customer complaints, and AI support performance.