Tell me a little about your support operation.

I’ll use your answers to understand how you’re currently using Intercom, Fin or Zendesk and where your team may still be spending time reviewing, correcting or investigating AI-supported conversations.

✓ About two minutes · then choose a Calendly time

Your details

Name *

Work email *

Company *

Your role *

Your support setup

Which platform are you currently using? *

Is AI currently handling customer conversations? *

Yes — fully live

Yes — limited rollout or pilot

We’re currently setting it up

Not yet

Approximately how many support conversations does your team handle each month?

How are you checking AI quality today?

Select everything that applies.

We manually review conversations

Intercom/Zendesk native QA or reporting

We use spreadsheets

We review CSAT or negative feedback

We mainly review escalations

We export conversations for analysis

We use another AI tool

We don’t have a consistent process yet

What are you seeing?

What’s the biggest issue with your AI-supported conversations right now? *

What made you look for help now?

What would you like help with? *

Your answers are used only to prepare for the review. Please don’t include customer passwords, payment information or other sensitive data.