History
April 2022 – Current Collectively, Art Storefronts is a team of artists, software developers, marketing experts, and business executives from Austin, Texas. Training & Coaching o Formally responsible for developing new customer service representatives o Under the leadership of the Manager, Customer Support, maintain, update and monitor all CSR training needs including but not limited to upgrading, new program training and soft skills training. o Provide ongoing group and individual coaching, and provide manager with a regular forecast of future needs for the CS team o Create tools, assessments and evaluation checklists to assess the progress of new CSRs o…Read More
June 2019 – March 2022 Collectively, Art Storefronts is a team of artists, software developers, marketing experts, and business executives from Austin, Texas. My responsibilities at Art Storefronts include: Engage with customers and help out with various troubleshooting issues Daily 2-3 hour Live Workshops via zoom solving client queries and website issues Consult with artists across various locations to capture their business problems and work together on how to configure Art Storefronts in order to meet and exceed expectations Perform issue Identify, Communicate and Resolve, and resolution for moderately complex issues via various channels (ticketing, chats, and calls) Teach and…Read More
January 2018 – April 2019 ClickFunnels provides a sales funnel platform/website designed to assist users in starting an online business or wanting to improve their current online efforts. With more than 59,000 customers, ClickFunnels is used by entrepreneurs in 160 countries. Founded in 2014 and headquartered in Eagle, Idaho. Learn more at http://www.clickfunnels.com. My responsibilities at ClickFunnels include: Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective Consult with entrepreneurs across various industries to capture their business problems and work together on how to configure ClickFunnels in…Read More
August 2015 – June 2019 I have developed the website and a mobile application for Naviticus Energy. I took up the responsibility of a Support Administrator interacting with clients and handling their needs. I also handled Service Level Agreement development and negotiation experience delivering client SLA and internal OLAs throughout a number of key company acquisitions. This experience consisted of change management process implementation and review in order to comply with stringent operational service level metrics. Develop strategic working relationships with other functional areas including Presales, Professional Services, Customer Services, Proof of concept, training and deployment, and the account team…Read More
January 2011 – July 2015 I developed several systems while working at iLanga Systems including Asset Management System, Project Management System and a Sales Management system for use in-house and also for sale to iLanga’s clients. Additionally, my work included working with the application an accounts team in driving software solution, subscription service, professional services, and customer services such as maintenance and technical services revenues. Used Business Intelligence as well using Microsoft Power BI and QlikView. Key Achievements Developed and deployed: iLanga Systems Website The Innovative Apps Website ILanga Systems Sales Management System iLanga Systems Asset Management system iLanga Systems…Read More
July 2009 – September 2010 As the Project Manager, I developed the Project Plan with the team and managed the team’s performance of project tasks. It was also my responsibility as the Project Manager to secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders. I was also responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team, and, in general, making sure the project is delivered in budget, on schedule, and within scope. I also made sure that all web applications including websites are up to standard.
May 2007 – May 2009 While at this company, I served as an employee supporting users on site and over the phone, directing users how to use and make changes on the main company software. This involved also interacting with the database to make changes on the system as per client’s requirements. I have also largely developed software for the company for management of the client data. Key Achievements Developed and deployed the Smart Applications Management Information System (SMIS). This platform collected all the data from the client sites and producing customized reports for those clients
May 2006 – Aug 2006 Working at a small town, RIC offers quality education for introduction to computers and advanced computer skills like, Programming, Management in Information Systems and Database Management. In all these, there are approved certificates and Diplomas awarded.