Timeline Stories

November 2025 – Current Lead, mentor, and manage the day-to-day operations of the Customer Service team. Train and develop team members to ensure they have the tools and knowledge to perform at their best. Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently. Monitor customer […]

April 2022 – November 2025 Collectively, Art Storefronts is a team of artists, software developers, marketing experts, and business executives from Austin, Texas. Training & Coaching o Formally responsible for developing new customer service representatives o Under the leadership of the Manager, Customer Support, maintain, update and monitor all CSR training needs including but not

June 2019 – March 2022 Collectively, Art Storefronts is a team of artists, software developers, marketing experts, and business executives from Austin, Texas. My responsibilities at Art Storefronts include: Engage with customers and help out with various troubleshooting issues Daily 2-3 hour Live Workshops via zoom solving client queries and website issues Consult with artists

January 2018 – April 2019 ClickFunnels provides a sales funnel platform/website designed to assist users in starting an online business or wanting to improve their current online efforts. With more than 59,000 customers, ClickFunnels is used by entrepreneurs in 160 countries. Founded in 2014 and headquartered in Eagle, Idaho. Learn more at http://www.clickfunnels.com. My responsibilities

August 2015 – June 2019 I have developed the website and a mobile application for Naviticus Energy. I took up the responsibility of a Support Administrator interacting with clients and handling their needs. I also handled Service Level Agreement development and negotiation experience delivering client SLA and internal OLAs throughout a number of key company

January 2011 – July 2015 I developed several systems while working at iLanga Systems including Asset Management System, Project Management System and a Sales Management system for use in-house and also for sale to iLanga’s clients. Additionally, my work included  working with the application an accounts team in driving software solution, subscription service, professional services,

July 2009 – September 2010 As the Project Manager, I developed the Project Plan with the team and managed the team’s performance of project tasks. It was also my responsibility as the Project Manager to secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders. I was also responsible for communication, including status

May 2007 – May 2009 While at this company, I served as an employee supporting users on site and over the phone, directing users how to use and make changes on the main company software. This involved also interacting with the database to make changes on the system as per client’s requirements. I have also

May 2006 – Aug 2006 Working at a small town, RIC offers quality education for introduction to computers and advanced computer skills like, Programming, Management in Information Systems and Database Management. In all these, there are approved certificates and Diplomas awarded.