August 2015 – June 2019
I have developed the website and a mobile application for Naviticus Energy. I took up the responsibility of a Support Administrator interacting with clients and handling their needs.
I also handled Service Level Agreement development and negotiation experience delivering client SLA and internal OLAs throughout a number of key company acquisitions. This experience consisted of change management process implementation and review in order to comply with stringent operational service level metrics.
Develop strategic working relationships with other functional areas including Presales, Professional Services, Customer Services, Proof of concept, training and deployment, and the account team
Work closely with account executive on the development of account plans to broaden and deepen the application business with existing customers in line with business requirements. Develop strategic working relationships with other functional areas including Professional Services, Customer Services, Proof of concept and training and deployment.
I was also in charge of integration, business intelligence and overall reports using Microsoft Power BI
